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Our vision and values
Here at npower, it's our vision to be Britain's brightest energy company. To help us do it, our behaviour and day-to-day activity is underpinned by a set of values that make us proud to be the company we are today:
- Customer focus
As a respected household name, we make sure we act with clarity, honesty and respect in everything we do, putting our customers first and doing all we can to meet their expectations and keep our promises.
- Performance
We're passionate about creating an environment of communication and teamwork that allows our people to achieve their potential and deliver commercial excellence. We have a 'can do' attitude, and will go the extra mile to achieve our objectives.
- Forward thinking
As a market leading company, we believe in encouraging innovative solutions to satisfy our customers and achieve our goals. We challenge the norm, both internally and externally, anticipating change and reacting quickly to it.
- Trust
Acting openly and honestly means playing our part within our team and trusting our colleagues to play theirs. We're building a culture of mutual recognition and respect, where people put the business first and ask for help when they need it.
- Reliability
We're committed to delivering our promises to both customers and stakeholders, and take responsibility for all our actions, considering their impact on the business community and environment.
Diversity and inclusion
We believe that an active diversity and inclusion programme offers the business many benefits. Through valuing differences in our people we recognise that:
- We are attracting and retaining the talented people we need in the business
- We better understand our customers and their requirements, and therefore deliver a higher quality service
- We encourage our people to come forward with fresh ideas and foster a creative spirit in the business
To find out more about diversity and inclusion, please click here.
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