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The Roles
Although we offer a range of roles within our Contact Centre at Hull, we predominantly recruit for Customer Service Advisers. Joining a dedicated team, you could be dealing with a range of enquiries - from billing to metering, and more.
Customer Service Advisers
Spending the majority of your time talking to npower business customers about their energy accounts, you'll enjoy a wide range of responsibilities - including dealing with billing enquiries, handling complex questions or complaints, and offering advice on payment terms, direct debits and energy efficiency. Developing strong relationships with our customers, you'll be expected to actively promote the cost savings and benefits of npower products and services, which will help them save money and energy.
You understand the value of excellent customer service, and you've got the excellent communication, influencing and negotiation skills to make sure you can meet the varied needs of a diverse range of customers. You'll also need computer and keyboard skills, to navigate our systems for information and keep customer records up-to-date. Working to key performance targets, including quality of service, call handling and direct debit sales, you'll be a valued member of the team and enjoy excellent benefits. What's more, unlike many contact centres, you'll only ever need to work daytime shifts, between 8.30am and 5.30pm.
