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The Roles
We recruit for a variety of Customer Service and Administration roles - have a look around this site for more information.
Customer Service Advisers
Spending the majority of your time talking to npower customers about their energy accounts, this would include dealing with billing enquiries, giving customers advice regarding payment plans, direct debits, energy efficiency and lots more. You're required to positively promote additional npower products and services, helping our customers save money and energy. You will also need to reach a sales target for cross selling and up selling npower products and services with a reward of commission in addition to your salary. This can be achieved if a customer decides to take both gas and electricity with npower and pay by monthly direct debit.
Salary: £14,613 (which includes an unsociable shift allowance). Your salary has the potential to rise to £16,658 dependant on your overall performance on the role.
Working Hours: Full and Part Time available.
So what is working in an npower Contact Centre really like?
Well, we're not going to pretend that our job isn't a challenging one. We deal with a huge variety of customers and enquiries, and are monitored on the quality of service we provide. What sets our Contact Centres apart from the rest, however, is the way we cope with these challenges as a team. As well as a professional but sociable atmosphere, all our centres are open plan and equipped with the latest technology to help us meet our customers' requirements as easily as possible. Our facilities are great, our managers are supportive, and our team is fun and friendly. We get all the help we need to make our job that little bit easier.
npower are the official energy supplier to the new 90,000 seated Wembley Stadium