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Because this area of the business covers so many different specialities, the specific skills you'll require will depend on the team you're based in. On the whole, you'll need good analytical, numerical and literacy skills for any Customer Service (Administration) role. If you’re based in a team that makes contact with customers, you’ll need to be a strong letter writer with an excellent telephone manner. For roles involving data entry or data management you'll also need to be proficient in the use of MS Excel. At your assessment we will identify your strengths and use this to match you to the most suitable role.
We take the training and development of our team members very seriously, and this begins right at the start of your career with us. When you join, we'll give you a full induction, including an overview of npower’s structure, data protection, health and safety, and guidance on our systems and processes. Our dedicated team will then give you bespoke training for the department you'll be joining. The length and content of this training will depend on the work you'll be doing and the tasks you'll need to complete day-to-day. You'll also receive ongoing guidance from your Team Manager in the form of regular reviews to highlight areas for future development.
We work very closely to make the process as straightforward as possible for all our candidates, and all our screening methods are based on competencies. In many cases, the first stage of the recruitment process after your initial application is a telephone interview. This will involve us checking your personal details and asking you questions regarding your current employment, educational background, previous experience and two competency based questions. It's also the perfect opportunity for you to ask any questions you may have.
Successful candidates will be invited to attend an assessment centre, which will last about 3 hours and include an introduction to npower and a site tour. You'll need to provide proof of your identity and eligibility to work in the UK (original and copy). And you'll also be asked to complete a number of exercises, which may include a competency interview and written, verbal or numerical tests. In some cases a MS Excel test or group exercise may also be required.
Following the assessment centre all successful candidates will receive a verbal offer of employment within 10 days, including assessment centre feedback. We'll also send a welcome letter and pack, and we'll call you before your start date to welcome you to the company.
Before applying, have a look at www.npower.com to find out more about our company and see if we have got what you are looking for. When filling out the application form, highlight your own experience based on the competencies outlined in the job advert.
Take note of the key skills we're looking for, and think of situations ideally in the work place or education or life experiences where you may have demonstrated these skills. Remember to give specific and detailed answers.
Prepare for the tests by practising them online. Some examples of tests that may be used can be found at:
On the day itself, have a positive and encouraging attitude towards others around you. If it's been a long time since you last sat tests or attended an interview, our Assessors are there to give you all the information and support you need. And remember, we want you to be successful. However if you're not then we hope you'll gain from the experience and encourage you to re apply in six months time, when you'll have had time to develop your skills and confidence further.