Customer Service Advisor

Handling incoming calls from npower customers regarding their energy accounts. You will need to provide effective resolution to customer queries regarding their energy accounts in an effective, efficient and courteous manner, providing guidance and support on a range of company products, services and energy efficiency advice within a Contact Centre environment. You will work to achieve business targets ensuring high quality customer service on each call along with promotion of our products and services. Our commitment to continuous development will help you grow and expand your skills and knowledge throughout your career with npower.

Shift Patterns

Typical Full time shift patterns within npower are:

A. Working Tuesday to Saturday:

- 4 days x 8 hours 45 minutes, normally starting at 11.15am and finishing at 8pm.

- 1 day x 4 hours (The times of these 4 hours will vary)

Sunday and Monday are rota days off. You work every Saturday and this could be a long or short day.

B. Working Monday to Friday with 1 in 3 Saturday's:

- 4 days x 8 hours and 45 minutes, normally starting at either 8am, 10am or 11.15am and finishing at 8pm on latest

shift start time.

- 1 day x 4 hours (The times of these 4 hours will vary)

When working on Saturday this could be a long or short day day and you will be given a rota day off during the week.

C. Working Monday to Friday 12pm to 8pm with 1 in 3 Saturday's. When working a Saturday you will be given a rota day off during the week

Salary

Starting salary is £14,520pa with the potential to rise to £16,728pa. If you are working until 8pm you will also be entitled to £1263pa unsociable hours allowance.

Key Skills

You will need to be enthusiastic and motivated with excellent communication skills and a dedication to customer care, with proven previous customer service experience and basic IT skills.

Benefits

28 days holiday including Bank Holidays.

Comprehensive initial and ongoing training.

Learning Resource Centre for professional development.

On site parking

Subsidised cafe

No Bank Holiday working

Free tea/coffee

How to apply

To apply, complete the registration process on npowerjobs.com, you will then receive an email with instructions and links for you to progress your application.