Part Time Customer Service Advisor

Job Description

Handling incoming calls from npower customers regarding their energy accounts. You will need to provide effective resolution to customer queries regarding their energy accounts in an effective, efficient and courteous manner, providing guidance and support on a range of company products, services and energy efficiency advice within a Contact Centre environment. You will work to achieve business targets ensuring high quality customer service on each call along with promotion of our products and services. Our commitment to continuous development will help you grow and expand your skills and knowledge throughout your career with npower.

Shift Patterns

Typical Partl time shift patterns within npower are:

A. Working Monday to Friday with 1 in 3 Saturday's:

- 5 days x 4 hours, normally starting at 8am and finishing at 12pm.

When working a Saturday the shift will be 4 hours between 8am and 6pm abd you will be given a rota day off during the week.

B. Working Monday to Friday with 1 in 3 Saturday's:

- 5 days x 4 hours, normally starting at 4pm and finishing at 8pm.

When working a Saturday the shift will be 4 hours between 8am and 6pm and you will be given a rota day off during the week.

Salary

Starting salary is £14,520pa(pro rata) with the potential to rise to £16,728pa (por rata). If you are working until 8pm you will also be entitled to £1263pa unsociable hours allowance.

Key Skills

You will need to be enthusiastic and motivated with excellent communication skills and a dedication to customer care, with proven previous customer service experience and basic IT skills.

Benefits

28 days holiday including Bank Holidays.

Comprehensive initial and ongoing training.

Learning Resource Centre for professional development.

On site parking Subsidised cafe

No Bank Holiday working

Free tea/coffee

How to apply

To apply, complete the registration process on npowerjobs.com, you will then receive an email with instructions and links for you to progress your application.