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help us identify you so we know who we are talking to;
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assess and process your job application;
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help prevent and detect fraud or loss;
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contact you in any way in relation to the progress of you job application (including via post, e-mail, telephone, visit, interview, text or multimedia messages);
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check and confirm the references that you provide as part of your job application;
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check with any necessary regulatory, industry and/or security authorities relevant to the position that you have applied for;
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assess risk, carry out market research, statistical analysis, test systems, improve the way that we run our recruitment process and your application (including quality assurance) and analyse your application and recruitment history; and
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train staff and monitor our services. This may mean that we record our conversations or our correspondence with you to make sure we are providing you with a good service and to make sure we keep to our legal and regulatory obligations.
We may pass information about you to our agents and service providers for these purposes. This may involve passing your information outside of the European Economic Area (EEA) to countries that do not have the same data protection standards as we do in the UK. If we, or our agents and service providers, do this, we will make sure that it happens with the relevant legal protection in place. If we are asked, we may pass your information on for regulatory purposes to Ofgem (or any organisation which takes over Ofgem’s role), or as part of a government data-sharing initiative.
We may search the files of credit-reference agencies who will record the search. We may share information about how you deal with your account with other financial institutions, with credit-reference agencies and with fraud-prevention agencies.
We will release you account details to any organisation we may transfer our rights or responsibilities to.
Please note that we reserve the right to access and disclose individually identifiable information to comply with any applicable laws and lawful government requests, to operate our systems properly, to protect both ourselves and our users, and where we are approached by a potential buyer of our business or assets, or in relation to any joint venture or business arrangement.
How can you find out what personal information we hold about you?
Just ask us! You are entitled to see the personal information that we hold about you at any time. (If you write to, email or phone us and ask to see this information, it is known as a ‘subject access request’ or ‘SAR’ for short) You can do so by:
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telephoning our Absence and Admin Team on 0845 166 3200 (please note that your telephone calls will be recorded and may be monitored for training and quality purposes);
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e-mailing us at hrservicecentre@rwenpower.com inserting the words ‘Data Request’ in the heading or
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writing to us at RWE npower, HR Service Centre, Absence & Admin Team, Windmill Hill Business Park, Whitehill Way, Swindon, Wiltshire SN5 6PB
When we receive your request we will send you a form to fill in and you will have to pay a fee of £10. If you do not return the form or pay the £10 fee, we will not be able to deal with your request.
Even if you don’t want a copy of your personal information, you can still contact us to check that the personal information that we hold is accurate or to let us know of any changes to your personal information. We always try to ensure that the information we hold is accurate, up to date and relevant and, as you are applying for a job with us, it is important that we have the right information in order to be able contact you. We'll be more than happy to make changes or to correct any inaccuracies.
So, what are cookies and why do we use them?
Cookies are files that are recorded in temporary Internet folders on your PC. They're a useful tool as, by recording the way you use our site, they enable us to get to know you better. For example, we’re able to recognise you when you return to the site, identify your preferences so as to provide you with a more personalised service and speed up searches that you conduct when visiting.
You don’t have to accept them. Most browsers allow you to refuse cookies by activating the relevant setting (please check the help menu of your browser for more details) however, selecting this setting may mean that you are unable to access certain parts of our site.
Please note that unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
External links from our site
From time to time we may include hypertext links to sites which are created by individuals and companies outside of our group companies. We do this when there is a particular relevance to the topic you're reading about. Whilst we endeavour to check that the content of these sites is suitable, we unfortunately cannot take any responsibility for the practices of the companies who publish the sites that we link to, nor the integrity of the content contained within them.
What if we update our privacy policy?
We do keep our privacy policies under regular review so please do check each time you use the site. You'll be able to read about any updates on this page - as soon as they happen.
If you have any questions or if you feel that we are not complying with the terms of this privacy policy please do contact us by e-mailing us at the following address hrservicecentre@rwenpower.com inserting the words ‘Data Request’ in the heading.
