A Day in the Life
To give you a flavour of the work we will be undertaking in Leeds, take a look at how we see the roles of Key Users and Business Leads.
Key User
Working in Dataflow Management, Billing, Marketing, Sales, CRM & E-commerce, Finance, Commercial, Product Management or Collection & Debt, you’ll perform a vital role in ensuring the customer experience we deliver contribute to Turning Customers into Fans. Others within the project will draw on your business knowledge on a daily basis and ask for your advice on how the new processes will work within npower.
You’ll attend workshops, be involved in meetings and spend a fair bit of time gathering your thoughts and working on your own. Your manager will be a Business Lead who’ll work closely with you to champion change in your business area.
Your tasks on a daily basis will never the same. One day you could be working with analysts to map out the new business processes; the next updating your business area on the progress of Atlas.
Looking further ahead, the focus of your role will change as we near ‘go live’. You’ll get involved in designing and producing training materials, help guides, etc. You may give presentations. You’ll certainly spend time coaching your colleagues and helping them understand the new ways of working.
The variety of the role and the pace of the project will ensure you’re constantly being challenged and experiencing something new. You’ll work in a multi-talented team, focussed on the same goal – to make Atlas a success for npower! You’ll enjoy the co-operation and play a vital part in making the project a success.
It will be tough but, if you are energetic, team spirited and relish a challenge, Atlas is for you.
Business Lead
You’ll perform a vital role in ensuring the new business processes are a success in npower. Representing your area of the business – which could be Dataflow Management, Billing, Marketing, Sales, CRM & E-commerce, Finance, Commercial, Product Management or Collection & Debt – you’ll champion Atlas across npower
On a daily basis this will involve working with your team of business analysts and key users to design new processes and look for opportunities to improve the way we work. In addition, you’ll be expected to maintain focus and motivate your team, monitor progress, plan ahead and ensure your workstream remains within scope. Strong coaching skills will help ensure you succeed!
As the leader of a workstream, you’ll attend project meetings and contribute to Atlas as a whole. You’ll raise issues and risks with the Process Vision Holder and Business Change & Implementation Manager, monitor progress against your plan and ensure any supporting documentation is of the required quality. Meetings will range from discussing detailed system requirements with a SAP consultant, and assessing courses with the Training Manager, to assessing the cultural impact with the Transition Manager.
Your key challenge will be the leadership you give your team and your ability to champion business change. Your tenacity, drive and determination to succeed must engage people towards our common goal. Your communication and influencing skills will be stretched on a daily basis as you sell the benefits of Atlas and the new ways of working in your workstream and beyond.
As an Atlas associate you will have the accountability for making decisions on behalf of senior managers in the business, you’ll constantly be making decisions on the design of new processes that will influence the way we work in the future. The strong relationships you’ll have with these leaders and other key stakeholders will give you the confidence to make swift and sound judgements where accountability is delegated to you and to consult with others and make recommendations where necessary.
The variety of the role and the pace of the project will ensure you’re constantly being challenged and experiencing something new. It will be tough, but helping to steer Atlas, will also be incredibly exciting and rewarding.
