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Customer Services Blog

How to turn your curiosity and love of English into a Customer Analytics career
How to turn your curiosity and love of English into a Customer Analytics career
20/06 2017 Gemma Mallett didn’t have the most traditional of pathways into a data analytics career. S...
A Day in the Life of a Customer Services Advisor at npower
A Day in the Life of a Customer Services Advisor at npower
26/05 2017 A life in customer service is one that can be exciting, tiring but ultimately rewarding, as npower S...
Worcester office digs deep for Children in Need
Worcester office digs deep for Children in Need
15/12 2016 November was a busy month for npower across the business, particularly for a team of 100 people in W...
Resourcing at innogy: Our journey so far
Resourcing at innogy: Our journey so far
22/11 2016 Our Resourcing Team plays an integral role in supporting a huge number of teams within the npowe...
Spotlight on: Customer Experience
Spotlight on: Customer Experience
25/08 2016 Our focus on customers is ever-increasing at RWE npower. We’re committed to making consist...
Spotlight on: Continuous Improvement
Spotlight on: Continuous Improvement
23/08 2016 RWE npower’s Continuous Improvement function is one of the most exciting areas of the organisa...
Why is candidate experience so important?
Why is candidate experience so important?
31/05 2016 Candidate experience is one of the biggest buzzwords in recruitment right now, and with good reaso...
Your customer service career starts here
Your customer service career starts here
08/04 2016 Anyone who’s ever worked in customer services will tell you that while jobs in this area c...
Brace yourself for the winter chill: Top tips to help get through the cold
Brace yourself for the winter chill: Top tips to help get through the cold
03/02 2016 Cold weather brings with it myriad challenges, from safe driving in icy conditions through to en...
Cleaning up after the floods: Npower pitches in
Cleaning up after the floods: Npower pitches in
19/01 2016 November and December saw floods devastate parts of the UK, with Cumbria and the North West hit ...
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