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What type of person are we looking for?

Customer service covers so many different specialities so the specific skills you'll require will depend on the team you're based in. On the whole, you'll need good analytical, numerical and literacy skills for any Customer Service role. If you’re based in a team that makes contact with customers, you’ll need to be a strong letter writer with an excellent telephone manner. For roles involving data entry or data management you'll also need to be proficient in the use of MS Excel. We want to help our customers manage their energy better so we’re looking for digital advocates to join teams across the business too. At your assessment we will identify your strengths and use this to match you to the most suitable role.

The recruitment process

We work very closely to make the process as straightforward as possible for all our candidates, and all our screening methods are based on competencies. In many cases, the first stage of the recruitment process after your initial application is a telephone interview. This will involve us checking your personal details and asking you questions regarding your current employment, educational background, previous experience and two competency based questions. It's also the perfect opportunity for you to ask any questions you may have.

Successful candidates will be invited to attend an assessment centre, which will last about 3 hours and include an introduction to npower and a site tour. You'll need to provide proof of your identity and eligibility to work in the UK (original and copy). You'll also be asked to complete a number of exercises, which may include a competency interview and written, verbal or numerical tests. In some cases a MS Excel test or group exercise may also be required.

Following the assessment centre all successful candidates will receive a verbal offer of employment within 10 days, including assessment centre feedback. We'll also send a welcome letter and pack and we'll call you before your start date to welcome you to the company.

Hints and tips for applying

The application

Before applying, have a look at www.npower.com to find out more about our company and see if we have got what you are looking for. When filling out the application form, highlight your own experience based on the competencies outlined in the job advert.

The interview

Take note of the key skills we're looking for and think of situations, ideally in the work place or education or life experiences, where you may have demonstrated these skills. Remember to give specific and detailed answers.